FAQs

GENERAL

If the event is postponed, a refund can be requested by sending an email to support@muscatmarathon.om a maximum of 2 weeks after the announcement. After this date, all registrations will automatically be moved to the rescheduled dates of the event as mentioned above.
If the event is cancelled indefinitely, you will be able to avail of a refund on your ticket. The amount refunded will be excluding service charges paid in both scenarios. For more information, please read our Terms & Conditions.

Please email info@muscatmarathon.om with your payment concerns and the organizer will see what alternative solution is possible.

To update your information, either click on the relevant link in your confirmation email or the link inside the red box in your payment receipt email.

If you would like to update your email address, please email info@muscatmarathon.om and we will do this for you.

If you cannot find your time or believe there is an issue with your time please email info@muscatmarathon.om and we will try to resolve the issue as quickly as possible.

Race result will be available to search on the official website soon after the end of the event.

Bring a government issued photo I.D. to the registration area on race day, and we will issue a new number. We will cancel your previous number and void the timing device so that no one can misrepresent you.

After initially registering your email address on our entry page, you should have received an email explaining how to complete your entry. If you did not receive this email, it means that you have an incomplete entry.
Please check the following to identify the problem.
・Did you press the “send” button after registering your email address?
・Is the registered address correct?
・Did you check the trash or spam folder?
・Did you check the incoming email setting?
・Did you check the security setting?
・Did you check the spam setting?

If none of the above solved your issue, contact support@muscatmarathon.om for assistance.

RACE INFORMATION

6 hours for the Marathon
3 hours for the Half Marathon
2 hours for the 10KM Run
1 hour for the 5KM Run

Please email a detailed description to info@muscatmarathon.om and we will do our best to reunite you with your lost item!

You should be at the start line at least 30 minutes before your race starts. We will be communicating what time should be at the event venue as well as other useful information like parking areas and road closures etc. in the Runners’ Guide that will be published at a later date.

RACE PACK COLLECTION

Race pack collection will be open between 1200 and 2100 (local time) at the Race Village (Al Mouj Muscat), on the 24th and 25th of January 2024.

Each Race Pack will contain your runner’s bib, baggage tag, event t-shirt, and other goodies from selected Al Mouj Muscat Marathon sponsors and suppliers.

Someone else can collect your Race Pack on your behalf, as long as you provide them with a copy of your confirmation email, a letter that states that they will be picking it up on your behalf and a photo ID.

Only international runners, who arrive in Oman after the Race Pack Collection has closed, will be allowed to collect their packs on the morning of the event. This will be between 0430 – 0530 on Friday 26th and Saturday 27th of January.

Please email info@muscatmarathon.om by 18th January 2024 with a copy of your flight booking and confirmation e-mails so we can plan accordingly.

Direct Inquiries

If you can’t find the answer to your question in the FAQs, our team is ready to help. Please email us on info@muscatmarathon.om