Frequently Asked Questions
All your Al Mouj Muscat Marathon questions answered
Here is a list of Frequently Asked Questions, which should simplify and enhance your customer service experience. These cover the registration process – all the way to the marathon finish line – and beyond!
We will be updating our news pages and FAQ list, as more information is made available. Be sure to check back regularly to keep up to date with the very latest developments!
Please email a detailed description to firstname.lastname@example.org and we will do our best to reunite you with your lost item!
Our photographers were out on the course all weekend and now you can download your personal race photos free of charge. In exchange, all we ask for is 5 minutes of your time to complete a post event survey. Visit our Personal Race Photos page and download your photos now.
If you cannot find your time or believe there is an issue with your time please email email@example.com and we will resolve the issue as quickly as possible.
Participant and registration/Race category
What happens to the places when people drop out of any category after registration is closed? Is there a waiting list?
We do not operate a waiting list service for the event.
You can update your information by following the link in your confirmation email and clicking on “Edit my entry”. In regards to a transfer or category change, kindly note that we are no longer accepting requests since registration closed on the 20th of December 2018. Please note that in order to change your email address, you must contact us on firstname.lastname@example.org.
Please note that since 20th of December, it is no longer possible to change your t-shirt size or customize your bib.
It is no longer possible to change your category, as the deadline to do so has passed.
You can contact us at email@example.com and we will manually re-send your confirmation email for you.
u can transfer your entry by clicking the “Modify My Entry” link at the bottom of your confirmation email then click the “Transfer My Registration” button, which will take you to an online form which the new participant must fill in. Once this is completed, your entry will be transferred to the new participant.
Please note that this must be done between registration opening on the 22nd of May, until the 18th November of 2018, when the bibs will be ordered. Please note that no transfers will be possible at the end of the period specified.
Unfortunately, all entries are non-refundable or transferable.
General Race Information
This is not something we allow in the event, in any distance of the Al Mouj Muscat Marathon
What is the cut off time for the race?
Marathon – 6 hours
Half Marathon – 3 hours
10 K – 2 hours 5 K Charity Run – 1 hour
There will be entertainment on the course and there will also be some at the public village with many different stalls activities for family. Add in schedule of entertainment and also map of venue or link if not possible.
Check the routes from here.
Please click on the 2018 results section of the NEWS tab on muscatmarathon.om
Training sessions will be held on a 400 M running track every Saturday at the Sultan Qaboos Sports Complex until the 12th of January 2019. These have been organized in partnership with the Alpha Fitness Gym team who will be on site offering training advice and fun activities for adults and children.
You should be at the start line at least 45 minutes before your race starts. For all information related to your pre-race planning, please refer to our runners’ guide which we be sent out ahead of the event.
Toilets will be located at the race village for spectators and participants. On course, toilets will located at each of the refreshment points, for both males and females. Please refer to this link for exact locations https://muscatmarathon.om/runners-information/
Yes, there will be trophies for the winners of each age group as listed in the table below:
|Marathon (under 29 yrs.)||1||1|
|Marathon (30– 39 yrs.)||1||1|
|Marathon (40– 49 yrs.)||1||1|
|Marathon (50 – 59 yrs.)||1||1|
|Marathon (60+ yrs.)||1||1|
|Half Marathon (Less than 29 yrs.)||1||1|
|Half Marathon (30– 39 yrs.)||1||1|
|Half Marathon (40– 49 yrs.)||1||1|
|Half Marathon (50 – 59 yrs.)||1||1|
|Half Marathon (60+ yrs.)||1||1|
|10km (under 29 yrs.)||1||1|
|10km (30 – 39 yrs.)||1||1|
|10km (40 – 49 yrs.)||1||1|
|10km (50 – 59 yrs.)||1||1|
|10km (60+ yrs.)||1||1|
We are expecting around 8,000+ competitors over the two days.
This is not something we allow in the event, in any distance of the Al Mouj Muscat Marathon.
6 hours for the Marathon
3 hours for the Half Marathon
2 hours for the 10k Run
1 hour for the Charity 5K
RACE PACK COLLECTION
Your race pack will contain runners bib, baggage tag with pins and t-shirt.
This facility is only available for international runners facing exceptional circumstances. International runners that require later race pack collection, must email firstname.lastname@example.org, no later than Thursday the 10th of January, stating their flight details.
You will then receive a response from our team to confirm acknowledgement and acceptance of your request.
All race day collections must be made by 06:00 from the Oman Sail HQ car park.
We won’t be able to make it to the Race Pack Collection dates; can we send someone to collect it for us?
Yes, you can assign someone else to collect your race pack on your behalf.
The person collecting the pack must bring a copy of the confirmation email and a copy of an ID (Identity card for residents of Oman or a passport copy for international runners).
The Race pack collection will take place on the following dates and times:
Date: Tuesday 15th Jan- Thursday 17th of Jan 2019
Timings: 11:00 – 20:00
Venue: Oman Sail Parking, Al Mouj Muscat
Note: Bib numbers will be emailed to runners 1 week before race pack collection dates. You will need to be present a copy of this email that includes your number to the race pack collection team. This can also be presented on a smart phone or tablet.
BAGGAGE DROP OFF
The baggage drop-off will take place on the following dates and times:
Date: Friday 18th and Saturday 19th January 2019
Timings: 05:30 – 12:30
Venue: Oman Sail Parking, Al Mouj Muscat
Note: Runners MUST ONLY use the official event bag for the drop off services as there is a special tag that should be inserted in the bag pocket. We will be sending detailed instructions on the process for baggage drop off in the runner’s guide, which will be sent out soon to all participants.
You can view the travel pack for the 2019 edition of the marathon here; https://muscatmarathon.om/wp-content/uploads/2016/08/mm_travelpack_AW_V7-1.pdf
The link above includes full contact details for our partner Zahara Tours for assistance in booking a memorable trip to the Sultanate. You can also view a list of selected hotels, along with more information on making direct bookings.
I am having trouble with registration/facing a technical issue with the website (such as a link not working, page not loading etc.) – or I have a question which I can’t find the answer to in the FAQ. What do I do?
If you have any difficulty during the registration process, face a technical issue or simply can’t find the answer to your question in the FAQs, our team are ready to help. You can send us an email on email@example.com or give us a call on +968 9815 2259. Our support line is open on weekdays, from 9 AM to 5 PM daily.