Question 1

What are the event postponement and cancellation guidelines?

Accepted Answer

If the event is postponed, a refund can be requested by sending an email to info@muscatmarathon.om a maximum of 2 weeks after the announcement. After this date, all registrations will automatically be moved to the rescheduled dates of the event as mentioned above.If the event is cancelled indefinitely, you will be able to avail of a refund on your ticket. The amount refunded will be excluding service charges paid in both scenarios. For more information, please read our Terms & Conditions.

Question 2

Alternative payment methods?

Accepted Answer

Please email info@muscatmarathon.om with your payment concerns and the organizer will see what alternative solution is possible.

Question 3

How do I update my information in my registration?

Accepted Answer

To update your information, either click on the relevant link in your confirmation email or the link inside the red box in your payment receipt email.If you would like to update your email address, please email info@muscatmarathon.om and we will do this for you.

Question 4

What should I do if there is an issue with my results?

Accepted Answer

If you cannot find your time or believe there is an issue with your time please email info@muscatmarathon.om and we will try to resolve the issue as quickly as possible.

Question 5

When can I view my race result?

Accepted Answer

Race result will be available to search on our official website soon after the end of the event.

Question 6

What do I do if I don’t receive or if I lose my Marathon Bib Number?

Accepted Answer

Bring a government-issued photo ID to the registration area on race day. A new number will be issued, and the previous number/timing device will be cancelled.

Question 7

I have not received any emails confirming my entry to the event, what should I do?

Accepted Answer

If you didn’t receive a confirmation email, it means your entry is incomplete. Please check:Did you press “send” after registering?Is your email address correct?Did you check spam/trash folder?Did you check your email/security/spam settings?If the issue remains, contact info@muscatmarathon.om

Question 8

What is the cut-off time for each distance?

Accepted Answer

Marathon: 6 hoursHalf Marathon: 3 hours10KM Run: 2 hours5KM Run: 1 hour

Question 9

I lost an item at the event, do you have lost property?

Accepted Answer

Email a detailed description to info@muscatmarathon.om and the team will try to return your item.

Question 10

What time should I be at the start line?

Accepted Answer

At least 30 minutes before your race starts. Full details (including parking and road closures) will be in the Runners’ Guide.

Question 11

When/where will the Race Pack collection be?

Accepted Answer

Race pack collection details will be announced closer to the event.

Question 12

What will I get in my Race Pack?

Accepted Answer

Each pack includes your bib, baggage tag, event t-shirt, and sponsor goodies.

Question 13

I cannot make my Race Pack collection dates, what are my options?

Accepted Answer

Someone else can collect it for you if they bring:A copy of your confirmation emailA letter stating they are collecting on your behalfA photo ID

Question 14

Can I collect my Race Pack the morning of the event?

Accepted Answer

Only international runners arriving after the official collection period may collect on the morning of the event (between 04:30–05:30 on January 23 & 24).

Question 15

I have a question which I can’t find the answer to in the FAQ. What do I do?

Accepted Answer

Email info@muscatmarathon.om and the team will assist you.

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Everything You Need to know