FAQs

We hope you’re as excited for the 2020 edition of the event as we are. If you have any questions about the event please take a look at the below:

ENTRY INFORMATION

Firstly, check your junk e-mail folder as it is possible that your confirmation email may have landed there. If you still cannot find it, please email info@muscatmarathon.om and we will re-send it to you.

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ENTRY WITHDRAWALS / PROFILE EDITS & UPDATES

To update your information, either click on the relevant link in your confirmation email or the link inside the red box in your payment receipt email. This will take you to your account where you can edit your information up until the 11th of December 2019.

 

Please note that we are unable to process any requests made after this date. Anyone entering the event after this date will have a bib displaying their race number only.

To update your information, either click on the relevant link in your confirmation email or the link inside the red box in your payment receipt email. This will take you to your account where you can edit your information up until the 11th of December 2019.

Please note that we are unable to process any requests made after this date.

To update your information, either click on the relevant link in your confirmation email or the link inside the red box in your payment receipt email.

If you would like to update your email address, you must email info@muscatmarathon.om and we will do this for you.

We are sorry to hear this! Please note that registration fees are non-refundable and you cannot transfer your entry to someone else. Instead, here are your options:

  • Change the distance that you have entered into (deadline of 11th December 2019)

Please note that should you wish to change your chosen distance and upgrades, the difference in the amount must be paid. Should you wish to downgrade, the difference in the amount cannot be reimbursed.

  • Defer your entry to the following year- for those entered into the Marathon or Half Marathon (deadline of 17th November 2019)

Please email your request to change distance or defer your entry to info@muscatmarathon.om and we will complete this for you.

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RACE INFORMATION

You should be at the start line at least 30 minutes before your race starts. We will be communicating what time should be at the event venue as well as other useful information like parking areas and road closures etc. in the Runners’ Guide, which will be sent out approximately 1 month before the event.

6 hours for the Marathon
3 hours for the Half Marathon
2 hours for the 10KM Run
1 hour for the 5KM Run

Unfortunately it is not possible to run with a pram during the race. The safety of the runners at all times is a priority to us and with this volume of people it is not safe for participants to run with a pram.

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RACE PACK COLLECTION

Runners must collect their Race Pack from the Race Village (Al Mouj Muscat) between the 14th, 15th or 16th January 2020. Final times for Race Pack Collection will be confirmed in the Runner’s Guide, which will be published no later than 1 month before the event.

Each Race Pack will contain your runner’s bib, baggage tag, event t-shirt and other goodies from selected sponsors and suppliers.

Someone else can collect your Race Pack on your behalf, as long as you provide them with a copy of your confirmation email and photo ID.

Only international runners, who arrive in to Oman after Race Pack Collection has closed, will be allowed to collect their packs on the morning of the event. This will be between 04:30 – 05:30 on the morning of the 17th and 18th January 2020.

Please email info@muscatmarathon.om by January 7th with a copy of your flight booking and confirmation e-mails so we can plan accordingly.

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BAGGAGE DROP OFF

All runners are able to use the Baggage Drop facility in the Race Village on both race days (Friday 17th & Saturday 18th January 2020) between 05:30 – 12:30.

In your Race Pack there will be a small baggage tag with the same number as your Race Bib. Place this baggage tag on your Race Pack before dropping it off.

Only official Race Packs will be allowed to be dropped at Baggage Drop.

When collecting, make sure you have your Race Bib so our staff can make sure you are given the correct bag.

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Direct Inquiries

If you can’t find the answer to your question in the FAQs, our team are ready to help. You can send us an email on info@muscatmarathon.om or give us a call on +968 9815 2259. Our support line is open Sunday to Thursday, from 1pm to 5pm (Muscat Time).

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